Transforming Field Service Management for Fleet Management Solutions Co with SwiftFleet
Bridging the gap between field technicians and the back office with a smarter event management platform, built from the ground up.
Meet Fleet Management Solutions Co
Fleet Management Solutions Co is a nationwide leader in fleet management, recognised for its innovative approach to preventative maintenance and roadside response service. Headquartered in California, the company serves some of the biggest logistics operators in the industry, ensuring their vehicles remain road-ready and efficient.
The challenge
Fleet Management Solutions had a challenge: continue to scale their business whilst maintaining their excellent service to customers and ensure the business has visibility across their field operations. They needed to bridge the gap between their office-based teams and remote field agents responsible for maintaining and repairing vehicles.
With operations spanning 26 states and servicing major logistics providers Fleet Management Solutions Co needed a scalable solution that would improve fleet uptime, streamline field service workflows, and provide real-time visibility into their operation.
The solution needed to integrate with customer systems, IoT-powered telematics, and establish seamless communication channels for field technicians and dispatch teams.
Boxworks was brought in to design and develop a ground-up, tailor-made solution: SwiftFleet—a powerful, intelligent field agent management platform poised to revolutionise fleet maintenance operations for Fleet Management Solutions Co.
The technology
Fleet Management Solutions Co needed more than just another fleet management tool. They wanted a solution that could scale with their operations, deliver real-time insights, and empower their field teams. Boxworks built SwiftFleet with key features that set it apart:
Single-Pane-of-glass Experience: A unified approach to managing maintenance events, consolidating data in one source-of-truth, SwiftFleet integrates ERP, route planning optimisation, billing and field agent management features.
Unified dashboards – A single interface that connects dispatch teams, field agents and management, streamlining workflows.
Mobile-first field agent app – Enables technicians to receive jobs, report issues, and report maintenance event data instantly.
Intelligent job assignments – Intelligent scheduling that assigns tasks based on location, expertise, and availability.
Enterprise-grade scalability & security– Built for 100,000+ fleet vehicles with ultimate data protection standards.
Talk to us to learn more about this project and the transformation that Boxworks delivered.
Key stats
Improvement in estimated arrival time accuracy through real-time route planning
Increase in industry-standard maintenance and repair data capture via field technician app
Growth in year-on-year volume through digitised inspection reports, intelligent scheduling and real time updates of field operations
“Boxworks understood our challenges and created a platform that enables Fleet Management Solutions Co to scale its service offerings across new markets and territories, simultaneously increasing accountability, trust and data quality throughout our network”
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