Transforming Field Service Management for Kooner FMS with Roam
Bridging the gap between field technicians and the back office - Kooner FMS now operates on FleetIQ™, Boxworks's Roam platform white-labelled as Kooner's own intelligent field agent management solution.
Meet Kooner FMS
Kooner FMS is a nationwide leader in fleet management, recognised for its innovative approach to preventative maintenance and roadside response service. Headquartered in California, the company serves some of the biggest logistics operators in the industry, ensuring their vehicles remain road-ready and efficient.
Named to the Inc. 5000 with 599% growth, Kooner FMS has built its reputation on delivering exceptional service at scale - and needed a technology platform that could grow with them.
The challenge
Kooner FMS had a clear challenge: continue scaling their business whilst maintaining excellent service standards and ensuring full visibility across their field operations. They needed to bridge the gap between office-based teams and the remote field agents responsible for maintaining and repairing vehicles across the country.
With operations spanning 26 states and servicing major logistics providers Kooner FMS needed a scalable solution that would improve fleet uptime, streamline field service workflows, and provide real-time visibility into their operation.
The solution needed to integrate with customer systems, IoT-powered telematics, and establish seamless communication channels for field technicians and dispatch teams.
Boxworks was brought in to design and develop a ground-up, tailor-made solution: FleetIQ™—a powerful, intelligent field agent management platform poised to revolutionise fleet maintenance operations for Kooner FMS.
The technology
Kooner FMS needed more than just another fleet management tool. They wanted a solution that could scale with their operations, deliver real-time insights, and empower their field teams. Boxworks built the platform powering FleetIQ™ with key features that set it apart:
Single-Pane-of-glass Experience: A unified approach to managing maintenance events, consolidating data in one source-of-truth, FleetIQ™ integrates ERP, route planning optimisation, billing and field agent management features.
Unified dashboards – A single interface that connects dispatch teams, field agents and management, streamlining workflows.
Mobile-first field agent app – Enables technicians to receive jobs, report issues, and report maintenance event data instantly.
Intelligent job assignments – Intelligent scheduling that assigns tasks based on location, expertise, and availability.
Enterprise-grade scalability & security– Built for 100,000+ fleet vehicles with ultimate data protection standards.
Talk to us to learn more about this project and the transformation that Boxworks delivered.
Key stats
Improvement in estimated arrival time accuracy through real-time route planning
Increase in industry-standard maintenance and repair data capture via field technician app
Growth in year-on-year volume through digitised inspection reports, intelligent scheduling and real time updates of field operations
“Boxworks understood our challenges and created a platform that enables Kooner FMS to scale our service offerings across new markets and territories, simultaneously increasing accountability, trust and data quality throughout our network”
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