Transformation story · Boxworks and Kooner Fleet Management Solutions · 2023–2026

Growing a repair network threefold, without missing a beat

Boxworks didn't just supply software to Kooner Fleet Management Solutions. Over three years it diagnosed the operation, automated its enterprise customers' data demands, built FleetIQ on Roam, Boxworks' field service platform, turned customer inspection standards into technician workflows, put commercial controls on every job, and migrated a growing network in phases while it kept running.

FleetIQ, built on Roam: the back-office product and the technician app

599%

three-year revenue growth, ranking Kooner FMS No. 692 on the 2025 Inc. 5000

Public record

+71%

more jobs created per month within two months of automated intake

System records

4 weeks

from a one-site pilot to every site on direct customer integration

System records

~40

office roles' worth of manual job entry no longer needed at today's volume

Derived

3×

the checks in each trailer DOT inspection under the new customer standard

System records

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The starting point

Where Kooner FMS started

A fast-growing mobile diesel repair network working nationwide across the US and Canada, serving some of North America's largest fleets.

Jobs came in through a third-party broker portal and were keyed by hand into towing-dispatch software.

Enterprise customers wanted automated, line-item data on every repair, up to 80 data points a job, and the existing software couldn't capture most of it.

Customer records

No repair codes, estimates, checklists or structured parts data, and processes that lived in people's heads.

The growth

Where Kooner FMS is, against where it was heading

Where Kooner FMS is, against where its old trend pointed

Jobs created per month, indexed (July 2023 = 100), December 2021 to September 2026

Actual (measured, indexed)2022–23 trend extended in a straight line (modelled)

Not actual numbers: this is real data with volumes indexed (July 2023 = 100) to keep Kooner FMS' figures confidential, so the shape of the trend is accurate. The dashed line is a model: the January 2022 – July 2023 trend extended in a straight line. September and October 2025 are shown as their two-month average while jobs moved between systems.

System records

See the monthly index values behind this chartHide the monthly index values

Jobs created per month, indexed to July 2023 = 100. Real data; actual volumes withheld for confidentiality.
Month	Actual (index)	Trend, extended (index)
2021-12	32	–
2022-01	29	–
2022-02	23	–
2022-03	37	–
2022-04	49	–
2022-05	56	–
2022-06	54	–
2022-07	91	–
2022-08	44	–
2022-09	32	–
2022-10	32	–
2022-11	58	–
2022-12	62	–
2023-01	61	–
2023-02	59	–
2023-03	106	–
2023-04	115	–
2023-05	88	–
2023-06	91	–
2023-07	100	97
2023-08	136	101
2023-09	172	105
2023-10	168	108
2023-11	142	112
2023-12	142	116
2024-01	174	120
2024-02	163	124
2024-03	172	128
2024-04	185	132
2024-05	202	135
2024-06	220	139
2024-07	229	143
2024-08	287	147
2024-09	295	151
2024-10	314	155
2024-11	305	158
2024-12	309	162
2025-01	327	166
2025-02	316	170
2025-03	311	174
2025-04	310	178
2025-05	261	181
2025-06	282	185
2025-07	323	189
2025-08	285	193
2025-09	315	197
2025-10	315	201
2025-11	332	204
2025-12	344	208
2026-01	381	212
2026-02	356	216
2026-03	399	220
2026-04	380	224
2026-05	364	228
2026-06	406	231
2026-07	412	235
2026-08	397	239
2026-09	408	243

The step change was immediate.

Jobs created per month rose 71% in the two months after automated intake went live. By 2026, monthly volume was running at about 1.7 times where the 2022–23 trend pointed.

System records

The old way couldn't have carried the volume.

At the pace jobs were keyed in by hand in 2023, today's volume would need about 40 people doing nothing but data entry. Automated intake removed that work, and jobs from Kooner FMS' largest customers now arrive directly from their own systems.

Derived

Integration opened the door to new work.

In 2026, new sites were awarded to Kooner FMS on a direct-integration-only basis.

Customer records

The work

What Boxworks did, workstream by workstream

Diagnose · May 2023

A business-improvement workshop: a SWOT, benchmarking against three national competitors, a function-by-function operating model (dispatch, parts, vendors, accounts, technician management, BI), the KPIs to run by, and a 30/60/90-day plan with a Kooner FMS owner for each action.

Automate · 2023–24

Automated a major customer's daily data file in about three weeks.
Automated job creation and completion between the broker portal and the dispatch system. By the end of 2023 the work-order cycle ran automatically, from intake and acceptance to completion and the weekly billing export, with daily reporting following in February 2024.
Built digital DOT inspections that raise repair jobs automatically when an inspection fails.
Delivered the daily file every day for 13 months without a miss.

Secure · 2023–26

Implemented industry-standard policies for managing users, data access and digital infrastructure, and took Kooner FMS through enterprise customers' third-party security reviews.

Build · 2024–25

Built FleetIQ on Roam: planning and dispatch, an offline technician app with guided workflows, estimates with spend rules, billing review, scorecards, and direct integrations with customers' maintenance systems.

Build customer standards · 2025–26

Worked with Kooner FMS' team to turn enterprise inspection checklists into technician workflows.
The new trailer DOT form has 92 questions, up to 109 on some trailers, against 31 before, and the longer checklist raises a repair on about one inspection in five, up from one in eight.
Fourteen named DOT photos are required on every inspection.

Commercial controls · 2026

Rate cards and contract parts pricing applied automatically on every line.
Kooner FMS' spend rules approve about 70% of estimates automatically.
99% of jobs billing-reviewed within 48 hours of completion. Direct invoicing into the customer's payments system went live for the first asset class and is in production verification.

Migrate · 2025–26

Designed a parallel run, with middleware built to “fall away” once each part was live.
Recorded training, from which Kooner FMS wrote its SOPs.
Phased the rollout: planned maintenance first, then unplanned work, then vans.
Took the integration through the customer's integration tests: a one-site pilot in October, then every site live within four weeks.

Protect continuity

Kept the old and new systems in step throughout the move.
Built incident response and manual fallbacks for the integrations.

Manage the customer programme

Ran weekly calls with customer teams from 2024, planning around their code freezes, bringing delivery forward by a month and meeting their deadlines for invoicing through their payments systems.

Built on Roam

The principles, in the product

Roam screens, shown with sample data, branded FleetIQ for Kooner FMS. They put lean and last-mile principles into dispatchers' and technicians' hands, and the next section explains how.

Roam exception queue showing part delays, dry runs and transfer requests flagged and queued by priority

Roam job detail for a flagged part delay, showing site details and the assigned technician

Roam map showing a breakdown asset, the assigned technician's location and estimated arrival

Roam technician app showing the job, its route and live traffic

Roam technician app warning that the technician is not at a recognised location

Roam technician app guiding the technician on foot to the specific asset

Roam technician app capturing inspection photos and outcome media in the job

Roam technician app structured write-up capturing cause, checks and outcome

The design

Lean thinking and last-mile discipline, designed into every job

Boxworks didn't just digitise the old way of working. It brought principles from lean operations and final-mile delivery networks into field service, so the business could grow without the operation fraying.

Lean, built into daily work

Waste out of dispatch: a live, location-aware planning queue, prioritised by due time and filtered by territory and asset availability, replaced a retrospective to-do list.
Standard work: configured workflows and standard repair times give every technician the same sequence and a realistic expected duration.
Quality built in: asset and location checks, walk-around photos, fault codes and outcomes are captured as the job happens, not afterwards.
Visual management: live boards show status, workload, drive time and overdue work, so dispatch can rebalance before a service level slips.
Exceptions made explicit: unavailable vehicles, parts delays and rejected jobs are logged with a reason and re-planned, not worked around.

Borrowed from final-mile delivery

Dynamic route and capacity planning: work is planned into real shifts using live location, traffic-aware drive times and task durations, and routes re-plan when the day changes.
Live ETA updates: customers can be told when work is received, when it's dispatched with an arrival window, and when it's complete.
Proof of service, not just a completion claim: GPS-aware arrival, asset verification, photos and structured results create a digital trail for every job.
Closed-loop exceptions: jobs that can't proceed are held or failed with a recorded reason and re-planned, so disruption stays visible.
Service levels as a signal: time from dispatch to first arrival is measured, separating dispatch performance from downstream delays such as parts.

The results

Three times the work, and a bigger role with its customers

A much bigger business: revenue up more than 3,200% since 2020, with 275+ diesel technicians across the US and Canada, and no outside funding.

Public record

Named to the 2027 FreightWaves FreightTech 100 for FleetIQ, the platform Boxworks built for Kooner FMS on Roam.

Public record

Weekly jobs more than tripled, with about 240 technicians working each week.

System records

Unplanned work more than doubled in a single year, and customers widened Kooner FMS' scope: tractor work grew 4.7×, sites from 174 to 400, then vans and new sites.

System records

Under new customer standards, output per technician, weighted by standard work content, rose about 10%.

System records

Customer scorecards got much stricter: repair-time targets cut by 50–80% and measured in 10 categories instead of 4. Kooner FMS remains a strategic vendor.

Customer-measured

The Roam technician app: guiding a technician to the asset on foot, and the live route map

In their own words

What Kooner FMS' leaders say about FleetIQ

“

Fleet maintenance has operated without the visibility and coordination that modern fleets require.

Gary Kooner

Founder and CEO, Kooner FMS, March 2026

“

It's capturing all of the maintenance data, which is allowing us to then be predictive and prescriptive on maintenance for our clients.

Mike Quimby

Chief Operating Officer, Kooner FMS, to Trucking Info, October 2025

“

The entire work order can be closed out safely on the side of the road.

Bill Cooper

Vice President of Sales, Kooner FMS, January 2026

“

It separates us from our competitors.

Kevin Satz

Vice President of Marketing, Kooner FMS, on FleetIQ, November 2025

“

FleetIQ was created to close the gap between maintenance data and action.

Mike Quimby

Chief Operating Officer, Kooner FMS, September 2026

Want growth like this?

Let's look at your operation together and find where it's holding your business back.

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The partnership

We built it. Kooner FMS thrives with it.

Change

Led by

Diagnosis, operating model and 30/60/90 plan

Boxworks facilitated; Kooner FMS owned the actions

Automated intake, daily data file, digital inspections

Boxworks

Security policies and customer security reviews

Boxworks

FleetIQ platform and direct customer integration

Boxworks built it on Roam; joint rollout, with Kooner FMS choosing sites and training staff

Customer inspection standards in the technician app

Boxworks, with Kooner FMS' team

Rate cards, parts pricing, spend rules and billing review

Kooner FMS and its customer contracts set the rules; FleetIQ enforces them

Middleware, parallel run and continuity

Boxworks

Training and SOPs

Joint: Boxworks recordings, Kooner FMS SOPs and readiness checks

Coaching, technician clustering by metro area, lead-technician audits

Kooner FMS, using FleetIQ data

The approach

How the change was managed

Phase by process, not by big bang.

Planned maintenance moved first, then unplanned work, then vans, each proven before the next.

Run old and new side by side.

Bridges kept jobs and billing flowing in both systems until each part of the business had moved.

Train before each switch.

Recorded training and readiness checks for dispatchers and technicians at every stage.

Plan around customers' calendars.

Certification steps and code freezes on the customer side were treated as fixed points in the plan.

The takeaway

What this shows about Boxworks

Diagnose before you build

An operating model and KPIs, not just a feature list.

Automate fast

Weeks, not months, to meet enterprise customers' data demands, and capacity the old process could never have staffed.

Turn customer standards into daily practice

A 92-question inspection that technicians complete on every job.

Integrate with enterprise customer systems

And pass their integration tests.

Migrate a growing business without stopping it

Stay through operations

Scorecards, billing, payments and the next phase.

Bring ideas across sectors

Lean operations and final-mile delivery principles, applied to field service.

Design the work, not just the software

Standard work, live boards and proof of service, designed into every job.

Unlock scale

An operation ready to triple its work without a matching rise in office staff.

Recognition

Recognised by the industry

Fleet Management Innovation of the Year, AutoTech Breakthrough Awards, 2025

Awarded to FleetIQ.

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FreightWaves FreightTech 100, 2027 list

Kooner FMS and FleetIQ, named in September 2026.

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Top Tech Startup, Food Logistics and Supply & Demand Chain Executive, 2025

Recognised for FleetIQ.

Supply Chain Excellence Awards USA 2026, finalist

Shortlisted in the transportation, fleet and workforce operations product category.

Inc. 5000, 2025: No. 692

Kooner FMS, with 599% three-year revenue growth.

Sacramento Business Journal feature, November 2025

Reports that FleetIQ was “developed over several years in collaboration with a leading U.K.-based technology partner”. That partner is Boxworks.

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Launch coverage, October 2025

Trucking Info, CCJ, Fleet Maintenance, Fleet Equipment, Government Fleet and Work Truck.

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The coverage reports Kooner FMS' announcements. This story uses only figures we can trace to a record.

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Sources and method

FleetIQ is Kooner FMS' white-labelled edition of Roam, the field service platform built by Boxworks.
Sources: Kooner FMS' dispatch records (December 2021 onwards), the daily data feed (from February 2024), customer scorecards, and FleetIQ work orders, billing reviews, estimates and shift records. Public records: the 2025 Inc. 5000, the 2027 FreightWaves FreightTech 100, and Kooner FMS' own announcement of April 2026 (revenue growth since 2020, technician numbers, funding). Product screens use sample data. The trend line in the chart is a model, volumes are indexed for confidentiality, and the 40-person figure is derived by applying 2023 manual keying rates to today's volume; every other figure is measured.

See Roam ↗